How to Contact Customer Care

Email our team at service@jvqzx.com, or call 18928496682. Customer support hours are 8:00 AM – 10:00 PM Daily.

We aim to answer inquiries promptly. Depending on the nature of the request, verification, delivery-partner updates or investigation of a product concern may require extra time.

What to Include in an Enquiry

For order assistance, include your order number, the email address used during checkout, the product name and a clear explanation of what you need. This helps our team locate your transaction and respond accurately.

For missing pieces, a suspected defect or an incorrect item, photographs of the product, packaging and shipping label are useful. Do not email card numbers, passwords or other sensitive authentication details.

Order Processing, Delivery & Tracking

Orders are ordinarily processed within 1–2 business days after payment confirmation. For United States destinations, carrier delivery after dispatch is estimated at 7–15 business days, excluding order processing. Delivery is not guaranteed by a specific date.

When tracking is available, details are provided after shipment. New tracking events may take roughly 48 hours after label creation to appear. Please contact Customer Care if you need help understanding the status of a shipment.

Returns & Refund Assistance

Eligible items can be submitted for return within 30 calendar days after delivery. Please contact our team before shipping a return so we can confirm the correct return instructions and location.

For preference-based returns, unused makeup brushes in their original condition are generally expected. If your item arrived damaged, defective or incorrect, tell us and provide evidence so we can arrange an appropriate resolution under the policy and applicable law.

Order Changes & Cancellations

If you need to adjust or cancel an order, contact us as quickly as possible. Under the referenced cancellation procedure, requests made within 12 hours of purchase are considered when operationally possible.

Requests cannot always be completed once packing, fulfillment or dispatch has begun. An eligible cancellation request does not itself incur a separate cancellation-request charge.

Personal Data Enquiries

To request access to, correction of, or deletion of personal information, or to ask about marketing preferences, contact service@jvqzx.com.

We may need to verify that a request comes from the correct customer before acting. Please read our Privacy Policy for more information.

Customer Care & Business Information

This site operates under the brand JVQZX™ and is owned by Yiwu Yatelan Technology Co., Ltd.. The business identity, representative, registration address and current support contact details are recorded in the company section below.