Order Preparation and Processing

Orders are typically processed within 1–2 business days after payment confirmation. Processing includes validating order details and preparing the items for shipment.

Weekends, holidays, stock constraints, payment checks or unusually high order volume may require extra time. Processing is separate from the carrier delivery estimate.

Available Shipping Methods & Charges

Delivery methods and applicable fees are shown during checkout based on the shipping address and the contents of the basket. If the store is running a shipping promotion, the qualifying conditions will be visible during checkout.

Please rely on the final checkout information rather than assuming all orders receive a particular shipping service or free delivery.

United States Estimated Delivery

After dispatch, shipment transit to the United States is estimated at 7–15 business days. This is an estimate, not a guaranteed delivery date, and excludes the separate order-processing period.

Actual timing can be influenced by carrier handling, destination, weather, customs clearance when relevant, public holidays and other operational conditions.

Fulfillment Facilities & Dispatch Origin

The location from which an order is sent may vary by product, availability or destination. Where appropriate, orders can be handled by fulfillment partners.

A multi-item order could be sent from different locations. The registered business address is not automatically the warehouse used for shipping or accepting returns.

Shipment Notifications and Tracking

When tracking information is available, it is normally shared after an order is dispatched. Please allow approximately 48 hours for a new label or carrier record to begin showing movement.

Some logistics providers post updates only at major transportation checkpoints. A short gap between scans does not automatically indicate that a parcel has been lost.

Delays Outside Estimated Transit

Delays may result from carrier networks, address verification, severe weather, transportation disruption, customs procedures, holiday periods or other events outside our reasonable control.

If your package is significantly overdue or tracking stops for an extended period, contact service@jvqzx.com with the order number so that we can help investigate.

Lost, Missing or Delivered-But-Not-Found Parcels

Tell us if tracking indicates a missing parcel or delivery but the package has not been located. We may ask that you check the delivery area, household, reception area, parcel lockers, nearby neighbors or local carrier.

A “delivered” status does not automatically prevent a support enquiry. We will review the available evidence and the relevant carrier information.

Correct Address & Change Requests

Customers should enter a complete and accurate delivery address. If an error is discovered, notify us immediately.

A change may no longer be possible once picking or shipping has begun. Where a customer-entered address leads to avoidable redelivery, return or redirection charges, reasonable additional shipping costs may apply where permitted by law.

Orders Outside the United States

Where deliveries to other countries are available at checkout, shipping times may differ based on customs, local couriers and destination requirements.

Import duties, local taxes, brokerage or customs-processing charges may apply according to the recipient’s jurisdiction and the checkout terms. We will not state an international delivery time without a published destination-specific estimate.

Multiple Packages from One Order

Products purchased together may sometimes be sent in separate packages. These shipments may follow different routes, have different tracking numbers and arrive on different days.

Delivery Support & Operator Information

Contact service@jvqzx.com with tracking concerns or questions about the delivery policy. Business and customer support details are shown below.