Open a brush or brush-set product page, review the options and product specifications, add your selection to the cart and complete checkout. An order confirmation is normally sent to the email used for the transaction.

Orders are ordinarily prepared in 1–2 business days following payment confirmation. Verification, peak sales periods, holidays or limited inventory may cause extra processing time.

For United States orders, delivery is estimated at 7–15 business days after dispatch. This is carrier transit time; the 1–2-business-day processing period is separate. Estimated times are not guaranteed arrival dates.

The shipping options and charges applicable to your delivery address and cart appear at checkout. Any promotion or complimentary-shipping qualification will be shown when applicable; do not assume a universal free-shipping offer.

The fulfillment location can depend on the item, inventory and destination. The registered business address shown on this site does not necessarily correspond to the facility that packs, dispatches or accepts returned parcels.

When a tracking service is available, your shipment confirmation will include the relevant tracking details. Initial activity may not appear until approximately 48 hours after a label has been generated.

Check the shipment notifications and tracking updates first. If the parcel is substantially delayed, seems lost or shows delivered but cannot be found, contact service@jvqzx.com with your order number for assistance.

Please submit a request as soon as you notice a problem. Under our order-change procedure, requests within 12 hours of purchase may be accommodated if fulfillment has not progressed too far. A change is not guaranteed after packing or dispatch begins.

Please refer to the choices actually displayed at checkout. Supported cards, wallets and other methods depend on the payment services enabled for your order and location. Payment totals and the transaction currency are displayed before confirmation.

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact the support team before sending a parcel back.

Send your order number, item, reason for return and any useful photos to service@jvqzx.com. Wait for the approved instructions and return destination; do not send merchandise to the registered office automatically.

For a change-of-mind or preference-based return, the customer generally pays return postage. Confirmed merchant mistakes, damage or defects are handled with an appropriate resolution without making the customer bear reasonable return costs caused by our error.

No separate restocking fee is charged on approved eligible returns. Return-postage obligations and deductions permitted for damaged or missing components are addressed in the Return & Refund Policy.

An approved returned item is generally inspected within 5 business days of arriving at the designated facility. Once approved, the refund is normally issued to the original method within 1–3 business days; the provider or bank may take longer to post it.

If the parcel arrives damaged, incomplete, incorrect or materially different from the product description, contact us promptly. Photographs help us assess the issue. For preference-based returns, used or soiled makeup tools may be ineligible for hygiene reasons, without limiting legal remedies for defective goods.

Follow the care notes on the individual listing and avoid harsh treatments that could damage fibers, ferrules or handles. Clean tools suitable for washing with an appropriate gentle brush cleanser, avoid prolonged soaking of handles and allow them to dry thoroughly before storage.

Contact service@jvqzx.com or call 18928496682. Service hours: 8:00 AM – 10:00 PM Daily.